Frequently asked questions
How can I contact customer support?
You can reach our customer support team by visiting the contact page or sending an email to our support team at contact@aussieflora.com.
How much does shipping cost?
We do not charge shipping costs. Shipping is therefore always FREE.
When will I get my order?
Order Cut-Off Time: Orders placed after 05:00 PM (EST) will be processed the next business day.
Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 6–12 business days (Monday to Friday)
Total Estimated Delivery Time: 7–15 business days (Monday to Friday)
How do I file a return?
Step 1 – Contact Support
Email us at contact@aussieflora.com and include your order number and the reason for the return.
Step 2 – Authorization
If your return request is approved, you will receive return instructions and authorization details.
Step 3 – Return Shipment
Ship the item using a tracked shipping method.
We recommend keeping the tracking information until the return is completed.